Terms & Conditions
Refund Policy -
Hens HQ recognises that a woman (or man) reserves their right to change their mind. Here, we respect that and provide you with the opportunity to return an item, should you decide it does not suit your needs.
Returns are only available for 14 days from the date of purchase. Refunds are only available to items which are still in their original packaging and are in re-saleable condition.
No returns on sale products. Items bought on sale/clearance are sold as is.
STRICTLY NO REFUNDS ON PERSONALISED PRODUCTS.
Items bought in store must have the original receipt as proof of purchase - no exchange or refund given without original receipt.
Please contact us at firstname.lastname@example.org to organise a refund/return.
PLEASE NOTE - We charge a 10% re-stocking fee for all refunds. Your order will be refunded less 10% to for the re-stocking and administration involved with the refund.
Wrong item received -
In the event you received the incorrect goods from us in your order, please contact us via email at email@example.com to discuss the redelivery of the appropriate items.
We are happy to exchange. Exchanges are only available to items which are still in their original packaging and are in re-saleable condition.
Broken item received -
In the unlikely event you receive a broken item in your package, please contact us immediately at firstname.lastname@example.org.
Please read our shipping information carefully as this makes up part of our terms and conditions.
Please read our privacy statement as this makes up part of our terms and conditions.
The information contained in this website is for general information purposes only. The information is provided by Hens HQ and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Hens HQ. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Hens HQ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Hens HQ also with holds the right to cancel any order at their sole discretion.